KOSTENLOSER VERSAND UND EINFACHE RÜCKSENDUNG

  • FAQ
  • DATENSCHUTZ
  • Größentabelle
  • Terms and Conditions for Sale and Delivery
  • Terms of site use
  • RETURN POLICY

FAQ

Wie sende ich einen Artikel zurück?

Wenn Sie Artikel zurücksenden müssen, finden Sie die Rücksendeanweisungen auf der Rücksendenotiz in Ihrer Schachtel oder lesen Sie unsere Rücksenderichtlinien. Bitte speichern Sie Ihre Tracking-Nummer als Sendenachweis.

 

Haben Sie meine Rücksendung erhalten?

Es dauert etwa 10 Werktage, bis wir Ihre Rücksendung erhalten und bearbeiten. Möglicherweise haben wir Ihre Rücksendung noch nicht erhalten.

 

Wann erhalte ich meine Rückerstattung?

Rückerstattungen werden innerhalb von 3 Tagen verarbeitet, nachdem wir Ihre Artikel im Lager erhalten. Bitte beachten Sie, dass es 5 - 10 Werktage dauern kann, bis die Rückerstattung auf Ihrem Bankkontoauszug erscheint. Dies hängt von Ihrem Kartenaussteller ab und liegt außerhalb unserer Kontrolle.

Wir werden Ihre Rückerstattung auf die gleiche Karte gutschreiben, mit der Sie Ihre Bestellung aufgegeben haben. Sollte dies nicht möglich sein (d. h. wenn die Karte abgelehnt, storniert wurde oder abgelaufen ist), kontaktieren Sie bitte die ECCO-Kundenbetreuung und wir werden Ihnen das Geld über eine Banküberweisung zurück erstatten.

Kann ich meine Bestellung stornieren?

Bestellungen können nicht mehr geändert werden, wenn sie bestätigt wurden. Sobald wir Ihre Bestellung erhalten, wird sie für eine schnelle Lieferung umgehend bearbeitet. Wenn Sie die Artikel nicht länger möchten, müssen Sie diese zurücksenden, sobald Sie sie erhalten haben.

Kann ich meine Bestellung nachverfolgen?

Die Bestätigungs-E-Mail, die Sie erhalten, wenn wir Ihre Bestellung versenden, beinhaltet eine einzigartige Tracking-Nummer, die Sie nutzen können, um den Fortschritt Ihrer Bestellung nachzuverfolgen.

 

Wurde meine Bestellung versandt?

Wir benachrichtigen Sie, sobald Ihre Bestellung versandt wurde. Sie erhalten eine Bestätigungs-E-Mail, wenn Ihre Bestellung das Lager verlassen hat.

 

Wann wird meine Bestellung geliefert?

Wir zielen darauf ab, die Artikel an dem Tag zu versenden, an dem wir Ihre Bestellung erhalten. Sie können Ihre neuen ECCO-Produkte innerhalb von 2-3 Werktagen ab dem Tag erwarten, an Sie Ihre Bestellung aufgegeben haben.

 

Wie hoch sind die Versandkosten?

Der gesamte Versand ist kostenlos. Egal, was oder wie viel Sie in unserem ECCO-Online-Shop kaufen.

 

Liefern Sie an Postfächer?

Nein. Wir liefern aus Sicherheitsgründen nicht an Postfachadressen.

Liefern Sie in mein Land?

Im Folgenden finden Sie eine Liste der Länder, in die wir liefern - sowie die ausgeschlossenen Gebiete in diesen Ländern. Bitte beachten Sie, dass wir nur an Wohn- und Geschäftsadressen liefern. Leider liefern wir an keine Postfächer. 

 

Wir liefern nach:

  • Deutschland
  • Österreich
  • Belgien
  • Kroatien
  • Dänemark ***Bitte beachten Sie, dass wir nicht nach Grönland oder die Faroer-Inseln liefern
  • Estland
  • Finnland ***Bitte beachten Sie, dass wir nicht nach Åland liefern
  • Frankreich***Bitte beachten Sie, dass wir nicht nach Korsika liefern
  • Deutschland
  • Irland
  • Lettland
  • Litauen
  • Niederlande
  • Norwegen
  • Polen
  • Slowakei
  • Slowenien
  • Schweden
  • Vereinigtes Königreich ***Bitte beachten Sie, dass wir nicht nach die Hebriden, Isle of Man, die Scilly-Inseln, die Shetland-Inseln oder die Kanalinseln liefern  

Wie soll ich Fragen behandeln, die ich bezüglich Produkten habe, die ich in einem lokalen ECCO-Geschäft gekauft habe?

Bei Fragen bezüglich Produkten, die in einem örtlichen ECCO-Geschäft gekauft wurden, wie z. B. Rücksendungen oder Reklamationen, sollten Sie das lokale ECCO-Geschäft kontaktieren, in dem Sie Ihr Produkt gekauft haben, und dort wird Ihnen bestmöglich geholfen.

 

Kann ich meine Bestellung ändern?

Leider kann Ihre Bestellung nicht geändert werden, wenn sie bestätigt wurde. Um eine schnelle Lieferung zu gewährleisten, werden wir Ihre Bestellung umgehend für den Versand an das Lager senden.

 

Wie finde ich meine Schuhgröße heraus?

Folgen Sie diesen vier Schritten, um Ihre Füße genau auszumessen:

Leg het papier op de grond tegen een muur. Plaats de voet op het stuk papier met de hiel tegen de muur.
Markeer het langste deel van de voet op het papier. Herhaal dit voor beide voeten, want het komt regelmatig voor dat ze een verschillende lengte hebben.
Mark the longest path of the foot on the paper. Repeat for both feet as it is common your feet are not the same length.
Meet de afstand en vergelijk met de onderstaande maatwijzer. Gebruik de meting van uw grootste voet om de juiste schoenmaat te bestellen.

 

 

 

 

 


Können Sie mehr Informationen über ein Produkt zur Verfügung stellen?

Die Produktseite für jeden Artikel beinhaltet eine Beschreibung und Bilder. Für weitere Informationen kontaktieren Sie bitte die ECCO-Kundenbetreuung.

Wie verwende ich meinen Promotion-Code?

Sie verwenden einen Promotion-Code, indem Sie ihn im entsprechenden Feld in 'Ihr Einkaufskorb' eingeben, bevor Sie auschecken.

Sollte er nicht verwendet werden, können wir ihn nicht später auf die gleiche Bestellung anwenden. Sie können ihn möglicherweise für eine Folgebestellung verwenden. Sie können allerdings nur einen Promotion-Code pro Bestellung verwenden.

 

Welchen Einfluss haben Promotion-Codes auf mein Recht, eine Bestellung zurückzusenden?

Sie können Ihre Bestellung immer innerhalb von 30 Tagen zurücksenden. Sollte ein Promotion-Code auf Ihre ursprüngliche Bestellung angewandt worden sein, wird Ihr Rückerstattungsbetrag dementsprechend angepasst. Leider können wir keinen Promotion-Code neu ausstellen, auch wenn Ihre ursprüngliche Bestellung an uns zurückgesandt wurde.

 

Wo finde ich meine Rechnung?

Ihre Rechnung ist der Bestätigungs-E-Mail beigefügt, die Sie erhalten, nachdem Ihre Bestellung versandt wurde.

 

Ich habe eine Mahnung erhalten, obwohl ich die Rechnung bereits bezahlt habe

Es kann vorkommen, dass eine Mahnung verschickt wird, bevor der Zahlungseingang registriert wurde. In diesem Fall können Sie die Mahnung als Gegenstandslos erachten. Falls Sie nicht sicher sind, ob wir Ihre Zahlung erhalten haben, kontaktieren Sie bitte unsere ECCO Kundenbetreuung.

Wie kann ich für meine Bestellung bezahlen?

Im Falle der Zahlung per Kreditkarte wird der volle Betrag für Ihre Bestellung zunächst auf Ihrem Konto durch ECCO reserviert. Die Abbuchung des Betrags von Ihrer Kreditkarte erfolgt erst zum Zeitpunkt des Versands Ihrer Bestellung. Wenn Sie als Zahlungsweise Klarna-Kauf auf Rechnung wählen, erhalten Sie von Klarna nach Beenden des Bestellvorgangs eine Rechnung.

Unser ECCO-Online-Shop unterstützt das Visa/MasterCard 3D Secure-Protokoll und Klarna-Kauf auf Rechnung. Ihre Verbindung zu uns ist immer sicher und mit einer 256 Bit-Ziffer verschlüsselt. Und aus Sicherheitsgründen speichern wir keine Zahlungsdaten in unserer Datenbank.

Wann werde ich bezahlen?

Wenn Sie Ihre Bestellung aufgeben, wird, im Falle der Zahlung per Kreditkarte, Ihre Karte autorisiert und Sie erhalten eine Bestätigungs-E-Mail, wenn Ihre Bestellung erfolgreich war. 
Der Betrag wird nicht abgebucht, bis wir Ihre Bestellung versenden. Wenn Ihre Karte nicht autorisiert wird, wird die Zahlung nicht abgebucht und Sie werden darüber umgehend auf der Webseite informiert, nachdem Sie Ihre Zahlungsdaten übermittelt haben.

Wenn Sie als Zahlungsweise Klarna-Kauf auf Rechnung wählen, beachten Sie bitte, dass die Rechnung innerhalb von 14 Tagen nach Bestellabschluss beglichen werden sollte.

Muss ich Zoll- und Einfuhrgebühren bezahlen?

Nein. Alle Zoll- und Einfuhrgebühren sind im Preis Ihrer Bestellung beinhaltet. Sollten allerdings Steuern und Abgaben auf Ihre Bestellung erhoben werden, kontaktieren Sie bitte die ECCO-Kundenbetreuung.

Wie kann ich den Newsletter abbestellen?

Sie können sich abmelden, indem Sie auf den Abmelde-Link unten auf Ihrem Newsletter klicken.

Ist es sicher, online zu bestellen?

Um sicherzustellen, dass Ihr Einkaufserlebnis sicher, einfach und gesichert ist, nutzt unser ECCO-Online-Shop die standardmäßige Secure Socket Layers-Technologie (SSL). 

Wenn Sie oben am Browser während des Checkouts auf das Standortfeld (URL) schauen, werden Sie feststellen, dass sie mit ‘https://’ anstelle der normalen ‘http://’ beginnt. Dies indiziert, dass Sie sich im abgesicherten Modus befinden. 

Um sicherzustellen, dass Ihre Daten privat behandelt werden, speichern wir keine Zahlungsdaten in unserer Datenbank.

 

DATENSCHUTZ

WEBSITE PRIVACY POLICY

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE

This website (“Web Site”) is owned and operated by KRM AG with its registered address at Rothausstrasse 17, 6331 Hünenberg, Switzerland, (“KRM”) which will be referred to as "We", "our" and "us" in this Privacy Policy.

We respect your privacy and are committed to protecting the privacy and confidential information of those who visits our Web Site, register, and shop on our Web Site in particular information that is capable of identifying an individual ("personal data"). By using this Web Site, you agree to the Privacy Policy of this Web Site set out in this document.

This Privacy Policy governs the extent of and manner in which, your personal data, obtained through the Web Site will be collected, stored, used, disclosed, retained and deleted and we aim by this to ensure that you have received adequate information about our collecting and processing of your personal data, including which data we collect, the intended use hereof, how you can request access to the personal data in our possession, how you withdraw any consent you have given in respect to the collection, use or disclosure of the personal data in our possession, who we are and how to contact us, and such other information we are obliged to inform you about according to applicable personal data protection regulation.  

We reserve the right, at our discretion, to add, modify or remove portions of this Privacy Policy in the future due to important reasons, in particular such as: change of provisions of law, introducing new technological solutions etc. or simply to make updates, This Privacy Policy is in addition to any other terms and conditions applicable to the Web Site. We do not make any representations about third party web sites that may be linked to the Web Site. You can always find the updated version of our Privacy Policy at the Web Site. If you have consented to receive newsletters and other information from us, we will also inform you directly about any material changes to this Privacy Policy.

We always welcome your comments and feedback.

  1. What information does KRM collect and process and why?

    The information we collect about you depends on how you use the Web Site, whether you make a transaction or not, what services you request from us, and what you consent to. We collect your personal data for various purposes, as explained below, and your personal data will not be processed in a manner, which is incompatible with those purposes.

    We will endeavour that the collection and processing of your personal data is adequate, relevant and limited to what is necessary in relation to the purposes mentioned herein.

    We also strive to keep your personal data accurate and, where necessary, up to date. If, at any time, you discover that information held about you is incorrect, you are encouraged contact us to have the information corrected.

    Our processing of your personal data is always based on a valid legal basis, which in most cases are based on one of the following legal foundations;

  2. How do we protect your information?

    We collect and process your personal data in a manner that ensures appropriate security of your personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

    We use in particular the following technical measures ensuring the personal data securing:

  1. Your consent to the processing of your personal data for one or more specific purposes.

    If you have explicitly accepted this Privacy Policy, we consider it a CONSENT to the processing of your personal data for the purposes mentioned herein. We do, however require a separate consent from you in order to use your personal data for sending you e-mails, text messages (SMS) and regular mail containing information about ECCO products, services or other contests and promotions you might be interested in (“Direct Marketing”).

     

  2. The processing might be necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract. In this regard your requested purchase of products at this Web Site or request to receive newsletters or other information from us is considered a contract.

     

  3. The processing might also be necessary for compliance with a legal obligation of which we are subject.

     

  4. Finally, the processing might be necessary for the purposes of the legitimate interests pursued by us or by data recipients, except where such interests are overridden by the interests or fundamental rights and freedoms of you, which require protection of personal data. The legitimate interest we pursue are especially the following:
    • Operate, improve and optimizing the performance of the Web Site and the user experience, when visiting the Web Site
    • Perform customer analysis and customer segmentation in order to improve our understanding of our customers, and provide a better service to our customers.
    • Operate and provide our customers with relevant customer support
    • Prevent, investigate and manage fraud, criminal activities and other kind of misuse of our facilities and services and your personal data
    • Statistical purposes

      We may also process your personal data for other reasons, if such is mandated by the applicable data protection regulation.

      If we request you to provide personal data, then we will inform you whether the provision of the personal data is a contractual requirement or a requirement necessary to enter into a contract. If it is a requirement and the information is clearly marked as mandatory in the check out phase, then the consequences of failure to provide the data would be that we will not be able to accept or fulfil your order or provide you with services you have requested. 

      Below you will find examples on the typical processing activities, which will take place:

       

      We will collect and process personal data that you knowingly provide when you use this Web Site and make a transaction or request any of the other service we provide on or in connection with this Web Site (e.g. to receive newsletters and other information from us).

       

      For example, when you place an order for our products using the Web Site, we need to have information such as your name, e-mail address, billing address, phone number, the products you want to purchase and payment card information to enable us to process and fulfil your order and contact you if we have any questions. We may also store and use your personal data to manage and respond to any of your customer service inquiries.

       

      You can also create a personalized account with us by registering on our Web Site and providing similar information. You may provide us with preferences such as products you may be interested in. In any case, we will use the information you provided to us to make your shopping more efficient, relevant and to better serve your interests.

       

      Now and then, we may conduct surveys, contests, mailings or other promotions. If you choose to participate in one of our surveys, contests mailings or other promotions, we may request personal data such as your name, e-mail address, telephone number, shopping habits, interests and other relevant information to enable us to execute the promotion and notify winners. Some of this information will be mandatory to participate in the promotion; other information will be optional. We will tell you whether any information is mandatory or optional.

      If you have signed up, at this Web Site or in any other KRM operated ECCO Store, to receive information about ECCO products, services or other contests and promotions, you might be interested in (“Direct Marketing”) through e-mails, text messages or regular mail, then you have given a CONSENT to receive e-mails, text messages or regular mails containing such Direct Marketing from us and any other company within the KRM Group or the ECCO Group.

      We also use your personal data to operate and improve the Web Site and to deliver the products and services you have requested. As explained in more details below, we keep track of the pages you visit and the manner in which you use the Web Site to determine what products are most popular and how to optimize the content of the Web Site. Also, we may, from time to time, review your personal data and information of other customers to help us analyse trends, purchasing patterns, preferences, and demographics.

      We may use the information you provide to us for customer segmentation purposes and to personalize your shopping experience by using your product interests, shopping patterns and purchase information to recommend other products, services or promotions that we believe you may be interested in. For these purposes we may also collect and combine the data you provide to us with data about you that is publicly available from other sources and data that we collect in other ECCO stores you visit and through our marketing events, which you might participate in. 

      When you send us a request, we may ask you to identify yourself by name and/or e-mail address, and provide us with other relevant information in order to send you a proper response, if appropriate. We may also choose to, but do not warrant that we always will, store records of communication with you.

      Information sent to us by your browser. Most of the information we collect from you at the Web Site does not directly identify you to us, although it may be unique or consist of information that you consider personal.  For example, we collect information that is sent to us automatically by your web browser or by using cookies, pixel tags, web beacons and other web technologies. This information typically includes your IP address, the identity of your Internet Service Provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the pages you visit and any search terms you enter while on the Web Site. This information cannot be used in itself to identify you personally unless you identify yourself to us by, for example, making a purchase, creating an account or by giving us your e-mail address.  If you have identified yourself to us, we may link the information sent to us by your browser to the personal data you have provided to us in order for us to perform customer analysis and perform customer segmentation and to personalize your shopping experience.

      Please be informed that you can avoid providing us with this information, if you change your privacy settings in your browser settings, which, however, might impair your user experience and satisfaction with the Web Site.

      Cookies, Pixel Tags, Web Beacons and Similar Technologies. We use "cookies," “pixel tags,” “web beacons” and other Web technologies for a number of purposes, including:

       

    • to collect information about the ways you use this Web Site — for example, which pages you visit, which links you use, and how long you stay on each page;
    • to support the features and functionality of this Web Site — for example, to save you the trouble of re-entering information already in our database or to prompt the settings you established on previous visits to this Website; and
    • to personalize your experience when you use this Web Site.
    •  

      Generally, the information we collect using these web technologies does not identify you personally. If, however, you have identified yourself to us by, for example, making a purchase, creating an account or by giving us your e-mail address, we may link the information collected using these web technologies to the personal data you have provided to us.

      Cookies are small pieces of information stored by your browser on your computer’s, and other devices’ hard drive.  Most web browsers accept cookies by default, but you can change your browser settings to refuse cookies.  If you do so, you may experience difficulties shopping online at Web Site.

      Pixel tags or web beacons are tiny graphic images used to help us analyse your online shopping patterns, create content designed for your connection speeds, and deliver e-mail in a format you can read.

      When you access this Web Site by clicking on a link in an electronic communication you receive from us, your browser tells us that someone has clicked on a particular link in that particular electronic communication. We use this information to improve our marketing efforts.

      In addition, we review our server logs — which contain visitors’ IP addresses — for security and fraud prevention purposes. If criminal activity is suspected we may share our server logs and the personal data we have collected through this Web Site with the appropriate investigative authorities who could use that information to trace and identify individuals. 

       

  1. protecting the data collection from unauthorized access;
  2. using industry standard SSL technology (Secure Socket Layers);
  3. encryption of data allowing to authorize customers etc.

    When we use third party service providers (e.g. IT service providers, payment processing companies, logistics service providers, marketing and PR agencies etc.) to process your personal data on our behalf, we require, that such data processors provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner, that processing will meet the requirements of the applicable data protection regulation and ensures the protection of your rights as a data subject.

     

    1. Who do we share the information with ?

      We may share your information with our trusted third party service providers, who on our behalf help us manage and operate the Web Site, process your orders (for example but not exclusively, PayPal, credit card companies), make deliveries of ordered goods or services, perform statistical analysis, send you e-mail, mail or text messages, provide customer support and perform other important services, which include ensuring your personal data is kept and processed in a secure manner (“data processors”). Such data processors shall only process your personal data in accordance with our instructions and only in accordance with the purposes described herein.

      When using data processors to process your personal data on our behalf we request that they provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of the applicable data protection regulation and ensure an appropriate protection of your rights as a data subject.

      KRM is owned by ECCO Holding A/S, with its registered address at Industrivej 5, 6261 Bredebro, Denmark and thus an affiliate to the ECCO Group. Therefore, your acceptance of this Privacy Policy is at the same time a CONSENT to us to share your personal data with all other affiliates within both the KRM Group and the ECCO Group for the purposes mentioned in section 1 above.    

      Unless you have given us your explicit consent to do so, we will not share your personal data with unaffiliated third parties to enable those third parties to offer you products or services or otherwise market or promote such product or services. However, we may partner with third parties to help us collect and aggregate certain information collected at the Web Site. We may share this aggregated, non-personally identifiable information with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually. 

      A transfer of your personal data to another legal entity may occur as part of a transfer of KRM’s business or parts hereof as part of a reorganization, consolidation or merger.

      The use of data processors and disclosure of your personal data to other recipients as described above might imply a transfer of your personal data to countries, which (according to the EU Commission) might not be ensuring an adequate level of protection of personal data (“unsafe Third Countries”).

      We do our best to ensure that the data processors and the recipients provide appropriate safeguards to protect your personal data when the personal data is transferred to unsafe Third Countries through adherence to standard data protection clauses adopted by the EU Commission or similar approved binding instrument. Therefore, your acceptance of this Privacy Policy is a CONSENT allowing us to transfer your personal data to countries, which according to the EU Commission might not be ensuring an adequate level of protection of personal data.

      Apart from where you have consented or disclosure is necessary to achieve the purpose for which, it was submitted, personal data may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.

       

    2. For how long will we store information?

      Your information will be held by us and kept in a form, which permits identification of you for no longer than is necessary for the purposes for which the personal data is collected and legitimately processed. This implies that we will keep and process your personal data as long as we are providing services to you and also keep it afterwards for as long as would be needed for the settlement of any potential disputes that may be raised afterwards for example in case of warranty claims.

      We will delete any information, which reasonable seems to be inaccurate or out of date by reason of the time elapsed since it was collected or by reason of any other information in our possession.

      If you provide us with a written request, we will also erase your personal data without undue delay, unless we have a valid legal ground to continue to keep the information.  

       

    3. Your rights, and how to unsubscribe and withdraw consents

      We respect that you according to the applicable data protection regulation, have certain rights, including the right to request from us access to and rectification or erasure of the personal data or restriction of processing concerning you, to object to processing and to withdraw from your consents provided to us.

      If you prefer not to receive information from us, would like to update or change your personal data or preferences, withdraw from the consents given to us or in any other way want to make use of any of your rights, then please send us your request via the points of contact listed at the end of this Privacy Policy. 

       

      Please provide us with relevant information to take care of your request, including your full name, company name, address, and email address so that we can locate you. We will respond to your request as soon as possible.

      To withdraw from a consent to receive newsletters an similar and to unsubscribe from an e-mail list, you can also follow the instructions in any e-mail or other communication you receive from us.

      In case you withdraw from a consent given, we will cease to process your personal data, unless and to the extent the continued processing is permitted or required according to the applicable personal data regulation or other applicable laws and regulations. The withdrawal of your consent will in no event effect the lawfulness of processing based on consent before its withdrawal.

       

      We do our best to ensure that we protect your personal data, keep you informed about how we process your personal data and to comply with the applicable data protection regulation. In case you are not satisfied with the processing and the protection of your personal data, the information you have received from us, or the way we have handled your rights, then we urge you to inform us in order for us to improve. You may, however, also lodge a complaint with your local data protection supervisory authority.

       

    4. Links to other websites

       

      We provide links to websites outside of our Web Site, as well as to third party websites. These linked websites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our Web Site. Before disclosing your personal data on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.

       

    5. Problems or questions

       

      If we become aware of any ongoing concerns or problems with our Web Site, we will take these issues seriously and work to address these concerns as soon as possible. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us via the points of contact listed at the end of this Privacy Policy.

       

    6. Information about us and how to contact us

The Data Controller is:

KRM AG

Rothausstrasse 17,

6331 Hünenberg,

Switzerland

e-mail: legal@krm.ag

 

You may always contact us through our customer care:

KRM (Polska) sp. z o.o.
Bokserska 66A, 02-690
Warszawa

Phone: + 48221165780

Email: obslugaklienta@ecco.com

 

The Data Controller has also appointed the below representative, who is also mandated to be addressed in addition to or instead of the controller by, in particular, supervisory authorities and data subjects, on all issues related to processing, for the purposes of ensuring compliance with the applicable data protection regulation within the EU. 

 

The appointed representative within the European Union is

 

ECCO Holding A/S

Industrivej 5

6261 Bredebro

Danmark

Phone: + 4574911625

e-mail: legal@ecco.com

 

 

Größentabelle

ECCO Schuhe habe eine einzigartige Passform – wir nennen Sie „Freedom Fit“. Gemeint ist damit, dass die Zehen in den Schuhen beim Gehen ausreichende Bewegungsfreiheit haben.

 

Wie misst man

1. Um die Füße Ihres Kindes von der Ferse bis zu den Zehen auszumessen, benötigen Sie nur ein Blatt Papier, einen Stift und ein Lineal.

 

2. Legen Sie das Blatt Papier auf den Boden mit einer Kante an einer Wand. Setzen Sie den Fuß mit der Ferse gegen die Wand auf das Blatt Papier.

3. Markieren Sie auf dem Papier, wo der Fuß am längsten ist. Wiederholen Sie den Vorgang mit dem anderen Fuß. Unsere Füße sind in der Regel unterschiedlich lang.

4. Messen Sie die Länge und ermitteln Sie die Schuhgröße in der untenstehenden Größentabelle. Orientieren Sie sich dabei an dem längeren Fuß. Wenn Sie Kinderschuhe kaufen, addieren 1,5 cm hinzu, damit die Füße noch Platz zum Wachsen und die Zehen beim Gehen genug Bewegungsfreiraum haben.


Schuhe für Kinder:

Rechnen Sie beim Kauf von Kinderschuhen immer 1,5 cm hinzu, damit die Füße noch Platz zum Wachsen und die Zehen beim Gehen genug Bewegungsfreiheit haben.

 

Wenn Schuhe nicht passen:

  • Wenn Ihre Schuhe nicht passen, sollten Sie als Erstes feststellen, ob Ihre Schuhe die richtige Länge haben. Achten Sie dann auf die Fersen: Wenn Ihre Ferse rutscht, obwohl Sie die Schnürsenkel fest zugezogen haben, legen Sie eine Einlegesohle unter die bereits in Ihrem Schuh vorhandene Innensohle. Der Fuß wird dadurch angehoben und der Schuh sitzt passgenau am Spann.
  • Mit einer dünneren Innensohle können Sie mehr Platz im Schuhinneren schaffen. Wenn Sie eine 5 mm Innensohle gegen eine 3 mm Innensohle austauschen, gewinnen Sie etwa eine halbe Schuhgröße.
  • Der Fußballen sollte an der breitesten Stelle des Schuhs sitzen. Wenn der Schuh nicht passt oder gut abrollt, brauchen Sievermutlich eine Nummer größer oder kleiner.
  • Sitzt Ihr Schuh um Ihren Vorderfuß extrem eng, sollten Sie eine Nummer größer probieren. Dank der einzigartigen Passform von ECCO bietet ein größerer Schuh zusätzlichen Platz für die Zehen, liegt jedoch im Fersenbereich eng an, sodass die Ferse nicht rutscht.
  • Achten Sie auf die richtige Schnürung für Ihre Füße. Viele Schuhe haben eine Parallel-Schnürung, bei der die Schnürsenkel waagerecht verlaufen. Für breite Füße ist das nicht immer ideal. Versuchen Sie es mit der gängigen Kreuz-Schnürung. Nehmen Sie die Schnürsenkel vor dem ersten Anprobieren eines neuen Schuhs komplett heraus. Setzen Sie die Schnürsenkel am Fuß ein.

 

Ich besitze ECCO Schuhe. Wie finde ich heraus, ob sie richtig passen?

Prüfen Sie an den maßgeblichen Stellen, ob der Schuh richtig passt. Achten Sie auch immer auf die Strumpfart, die Sie in dem Schuh tragen werden. Das beeinflusst den Sitz und den Tragekomfort. Wenn Sie beide Schuhe angezogen haben, stehen Sie auf und achten Sie auf:

 

  • die Schuhlänge. Prüfen Sie als erstes die Gesamtlänge des Schuhs. Der empfohlene Freiraum im Zehenbereich beträgt einen Zentimeter (0,5 Inch) von der längsten Zehenspitze bis zum Rand des Schuhs (etwa so breit wie ein Daumennagel). Die Zehen dürfen vorne nie anstoßen.
  • Komfort am Fußballen und am Spann. Versuchen Sie einen kleinen Bereich des Schaftmaterials anzuheben. Der Schaft sollte in der Regel nicht hauteng sitzen.
  • den Fersensitz. Die Ferse eines ECCO Schuhs ist darauf ausgelegt, eng anliegend zu sitzen. Nicht zu verwechseln mit einer engen Passform. Unsere Schuhe bieten immer ausreichenden Bewegungsfreiraum für Ihre Zehen. Das liegt an der geräumigen Zehenkappe (beim normalen Tragen). Da darf beim Gehen nichts rutschen.
  • Gehen Sie jetzt über einen harten Boden oder festen Untergrund. So nehmen Sie die ECCO Passform und den Tragekomfort unserer Schuhe am deutlichsten wahr. Ihr Gang sollte gleichmäßig und mühelos sein, ohne das Gefühl von Unsicherheit oder die Balance zu verlieren.

 

Es ist unrealistisch, die perfekte Passform für jede Situation zu finden. Es gibt unzählige Fußformen, -breiten und -größen. Außerdem schwellen unsere Füße meist im Laufe des Tages an und verändern sich mit der Zeit. Ein Schuh, den Sie vor fünf Jahren gekauft haben, sitzt heute vermutlich anders an Ihrem Fuß. Es lohnt sich also immer, seine Füße regelmäßig auszumessen.

Terms and Conditions for Sale and Delivery

 

Subject to these T&C´s,

KRM (Deutschland) GmBH

Friesenweg 4, Haus 20

22763 Hamburg

Deutschland

Mehrwehrtsteuer-Nummer DE 275 752 619

Sitz/Registergericht: Amtsgericht  Hamburg, HR B 132432

Geschäftsführer; Per Rommelhof Reimer, Gerd Rahbek-Clemmensen, Nadina Pellegrino.

Telephone no. (customer care no.) +49 40 29 99 65 510 (free of charge)

Email: (customer care email) kundenbetreuung@ecco.com

(referred to herein as "KRM," "we," "us" and "our") a subsidiary of KRM AG and part of the ECCO Group hereby offers to sell and deliver our products displayed on this Website to you. By placing an order you are agreeing to the T&C´s.

These T&C´s are available at a link at the bottom of each page on the Web Site. You may review or print out the T&C´s at any time free of charge and they are also sent with each order confirmation and invoice. We reserve the right to change the T&C´ at any time for all future orders.

 

  1. Purchasing Products and Returns

 

1.1. Products

The products we sell online are displayed on this Website and include but are not limited to footwear, bags and shoe care products.

1.2. Purchasing

By placing an order and clicking the button “I order and pay” you are offering to purchase a product on and subject to the following T&C´s. All orders are subject to availability and confirmation thereof as there may be rare occasions where for example two orders are placed for the exact same product and only one is available to send.

We try to dispatch and deliver to you the ordered goods as soon as possible. Dispatch times may, however, vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure.

In order to contract with us you must be over 18 years of age and possess a valid credit or debit card. If your order is accepted, we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit card, debit card or other payment method used to place your order and that there are sufficient funds to cover the cost of the goods.

1.3. Our Contract

When you place an order, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement that we have received your offering to purchase a product and is not an acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order is ready to be shipped at which time we send you an order confirmation as well as the invoice and shipment information. The contract is concluded at the moment when we send you an order confirmation. We will not charge your card with any amount before shipping your products, however an amount may be reserved on your card in order to ensure sufficient funds to cover the payment.

You accept that all communication regarding the order including order confirmation, invoice, shipping information, confirmation of the contract conclusion and potentially credit invoice etc. is done via e-mail from our side.

1.4. Prices

All prices of the products available on the Web Site are provided in EUR and include VAT (gross amounts).

1.5. Payment

The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. Upon receiving your order we carry out a standard pre-authorisation for credit or debit cards and for bank transfer we do a control check. We do this to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check and control have been completed.

We accept the following cards: Visa, Mastercard and Maestro. When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your card only at the time of dispatch of your products. 

For bank transfers your account will be debited as soon as the order has been placed.

Your connection is always secure with us and encrypted with 256 bit cipher. We use 3D Secure Visa and Mastercard. For security reasons, we do not store any payment information in our database.

All fees and charges related to the above payment methods are covered by us.

1.6. Discount Codes

We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of potential use relating to any discount code will be specified at the time of issue.

1.7. Delivery

All products purchased from the Web Site are delivered pursuant to a shipment agreement. Service provider is UPS. Accordingly, the risk of loss and title to such purchased products passes to you upon delivery to you at the designated address. Delivery will be made within 2-3 business days after your order has been confirmed. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by UPS.

We only ship within Germany (please see overview of restrictions to this) and if you wish to have our products delivered in another country please go the website of that particular country.

We deliver free of charge.

1.8. Descriptions

We attempt to describe our products as accurately as possible. However, errors do occur. If a product purchased on the Web Site does not conform to the product description or wary slightly from the pictures, you may return the unused product to us.

1.9. Cancellations and returns

You may cancel an order up until the time of dispatch by contacting our Customer Care at number +49 40 29 99 65 510. If payment of the full amount has been made this will be refunded to you via the original method of payment.

When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may withdraw from the contract concluded with us and return the ordered goods for a refund of the purchase price. We can only accept returns purchased through this Web Site. All purchases made through another ECCO sales point must be returned to the original place of purchase.

Just return your unused and unworn item to us within 30 days upon receipt of the item at:

KRM (Polska) sp. z o.o.
Bokserska 66A, 02-690
Warszawa

The deadline of 30 days is counted from the date when the ordered goods have been delivered to you.

Your statement on the withdrawal from our contract may be sent to us in any form and by any mean of correspondence within 15 days of receipt of the products. You may also use the specimen return form at the end of these Terms of Use or use the one in the package your products came in. You should also return the goods acquired by the withdrawn contract within 15 days counted from the date of the withdrawal you have sent to us.

We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 15 days counted from the date when we obtain your statement on withdrawal. Please note, however, that we may suspend the reimbursement until we receive the returned goods.

In order to speed up the return the reimbursement of the purchase price you may also apply our return procedure:  

 

 

 

How (easiest) to return an item

 

Step 1: Complete the return form by checking the appropriate box with the reason for your return if you wish to inform us why you are returning the products. A return form is also available at the end of these Terms.

Step 2: Place the return form inside the box with the products.

Step 3: Send this form with the products you wish to return.

 Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoebox.)

 Step 5: Deliver the package to your closest UPS store. You may find the closest drop off location at: https://www.ups.com/dropoff?loc=en_de

 

Returns may take time

It can take approximately 10 days for us to receive your return to our warehouse.  We strongly encourage you to use our prepaid return label included in the parcel and to keep your receipt as proof of postage.

 

Your refund will be processed in the original form of payment within 3-7 business days, as soon as we have received your goods in the warehouse. You will be notified via email when this transaction has taken place.

 

Your banking institution may require additional days to process and post the “return” transaction to your account once they have received the information from us.

 

Please note that if you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.

 

If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. We are responsible for return shipping costs if we have sent wrong or defective goods.

 

The returned goods should not be used in the manner not necessary to verify their character, features and functionality. You may try on the products, but you should not wear them. If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you. You are responsible for the decrease of value of the returned products.

 

If you receive a defective/wrong item or a damaged parcel with missing items the easiest way to handle this is if we get photographic evidence of this. Please send a photo to us at our Customer Care team so we can investigate further. We are responsible for a return of a defective/wrong item.  

 

Based on your return instructions in the return form, we will issue you a credit to your card. We can only issue credit to the same card used for the purchase. We do not have title to the returned products until the item arrives at our returns department. 

 

If you have any questions about our returns process, please contact Customer Care.

 

2. Product Warranty and claim handling

 

2.1. Claims

We are obliged to deliver to you the ordered goods free of any defects.

 In case the ordered goods have defects, you have the right to:

 

• file a declaration on a reduction of the price;

• withdraw from the contract;

• demand exchange of the defective product for a product free from defects;

• demand from the seller to immediately remove the defects.

 

The right to file a declaration on a reduction of price or withdrawal from the contact does not apply in case when we immediately and with no excessive inconveniences exchange the defective product for one free from defects or immediately remove the defect. This limitation, in turn, does not apply where the product has already been exchanged or repaired by us, or we have not discharged the duty of exchanging the product for one free from defects or removing the defect.

 

You may request a replacement for a product free from defects rather than removal of the defect proposed by the seller, or request the removal of the defect instead of replacement for a product free from defects proposed by the seller.

 

If it is impossible to remove the defect and to bring the product to conformity with the contract in a manner chosen by you or it involves excessive costs in comparison with the manner proposed by us, we may replace the defective product for a product free from defects regardless of your request in this respect.

 

If you have a complaint regarding the products you have received please contact our Customer Care and they will inform you how to proceed and what information we need in order for us to process your complaint.

 

We will confirm the receipt of your claim and respond to your request in this respect within 14 days.

 

 

2.2. Warranty

We are responsible for the product defects if they are detected before the lapse of two years counted from the date when the product was delivered to your address. Your claim for the removal of the defect or replacement of the product sold for one free from defects is limited to one year, counting from the date of detecting the defect; however, the above limitation period may not cease to run before the elapse of the two years period counted from the date of delivery of the product. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect.

 

3. Governing Law and venue

These T&Cs and your purchase shall be governed by and construed in accordance with the laws of Germany. A printed version of these T&C´s will be admissible in judicial and administrative proceedings based upon or relating to these T&C´s to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any controversy or claim arising out of or relating to these T&C´s or your purchase of any products from the Web site shall be settled by the competent courts of Germany

 

4. Alternative methods of dispute resolution

 

Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for KRM.

 

If we fail to find a satisfactory solution to a complaint from you, you can lodge a complaint with verbraucherschutz.de if conditions are met. You may also use the European Commission online dispute resolution here to register your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address legal@krm.ag

 

As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. You then have the right to ask for intervention of a neutral entity such as a mediator, consumer advocate, social organization etc. You can contact: verbraucherschutz.de etc.

 

5. Remedies for Breach of these Terms by You

Without limiting any other rights or remedies, in the event that KRM determines, that you have breached any portion of these T&C´s, or have otherwise demonstrated inappropriate conduct, KRM reserves the right, in particular, to (i) warn you via e-mail that you have violated these T&C´s (ii)cancel any orders and not allow new orders to be placed; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.

 

If your ability to access and/or use the Web Site or any other service provided to you by KRM is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by KRM, through use of a different member name or otherwise.

 

6. Miscellaneous

In the event that any provision of these T&C´s conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then the issue regulated by such invalid provision will be settled in the manner that would take into account your interests., and the remainder of these T&C´s will remain in full force and effect.

 

7. Contact Us

We welcome your comments and questions. Please contact us at:

Telephone no. (customer care no.) +49 40 29 99 65 510 (free of charge)

Email: (customer care email) kundenbetreuung@ecco.com

8. Standard return form

 

(This form is to be completed and returned if the right to withdraw from an order is requested)

 

For:

KRM (Polska) sp. z o.o.
Bokserska 66A, 02-690
Warszawa 

Telephone: +49 40 29 99 65 510
E-mail :
kundenbetreuung@ecco.com

 I/we hereby wish to use the right to cancel my purchase and return the following products from:

Order date /Received:

Customers name (Customers names):

Customers address (Customers addresses):

Customers signature (Customers signatures) (only if the form is concluded on paper)

Date:

 (*) The parts not applicable are to be crossed out

 

 

Terms of site use

Terms and Conditions for Use of website (Terms of Use)

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE

 

Subject to these Terms of Use, KRM AG, Rothausstrasse 17, 6331 Hünenberg, Switzerland, company registration number CHE-170.3.033.048-3 (referred to herein as "KRM," "we," "us" and "our") provides you with access to our web sites, including without limitation http://de.ecco.com (each referred to herein as the "Web Site" and collectively referred to as the "Web Sites").

 

KRM reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any accounts and/or cancelling any order for products.

 

1. Acceptance of Terms of Use

 BY ACCESSING, USING AND/OR PURCHASING PRODUCTS, SUBSCRIBING TO NEWSLETTERS OR POSTING REVIEWS AT THIS WEB SITE, YOU ARE AGREEING TO THESE TERMS OF USE WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE, PLEASE EXIT AND DO NOT ACCESS, USE OR PURCHASE PRODUCTS AT THIS WEB SITE.

 

These Terms of Use are available at a link at the bottom of each page on the Web Site. You may review or print out the Terms of Use at any time free of charge. We reserve the right to change these Terms of Use in particular in the following cases:

 

There has been a change of provisions of law regarding performing services by electronic means and the change influences the rights and obligations resulting from our contract or the interpretation of these provisions have changed due to the issuance of the courts’ verdicts or other relevant authorities decisions;

The method of performing services by us has changed due to technical or technological requirements;

The scope or method of performing services by us has changed due to implementation, modification or withdrawal of particular functionalities or services provided by this Terms of Use.

 

In case of the change of these Terms of Use its consolidated text will be each time made available on the Web Site. Please check these Terms of Use before using the Web Site to determine whether a change has been made in comparison to the text applicable during your last visit. Your continuing access to or use of the Web Site confirms your unconditional acceptance of the then-current Terms of Use in their entirety.  If you do not agree to the changes in the Terms of Use as they occur, you should exit and not use the Web Site.

 

All registered users will be notified about any amendments to the using the electronic means (on the email address that you provided when creating an account or making an order). The notification will be sent at least 30 days before the amendments come into force.

 

2. Use of Web Site

 In order to browse and use the Web Site you should possess a device having an access to the Internet with a web browser installed. In order to use the Web Site and buy the products available on the Web Site you should also have an active email account.

 

You may browse and use the Web Site solely for your personal, non-commercial purposes and in compliance with these Terms of Use. You may not distribute, modify, transmit, publish, reuse, repost or use the Web Site or any content made available on the Web Site: (i) for public or commercial purposes without the express written permission of KRM; (ii) in a manner inconsistent with these Terms of Use; (iii) in violation of any applicable law, rule, regulation or order; or (iv) in a manner that could damage, disable, overburden or impair the Web Site or interfere with any other party's use or enjoyment of the Web Site, misrepresenting or damaging to our brand.

 

You will not use the Web Site for junk mail, 'spamming' solicitations (commercial or non-commercial), chain letters or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.

 

You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site any computer virus, key loggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses"). You may not use the Web Site in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site. If you download software or any other content from the Web Site, you do so at your own risk.

 

3. Copyright and Trademarks

 The Web Site and all text, audio, video, pictures, music, images, graphics, information, data, content, and other material displayed on, or downloadable from, the Web Site (the "Content") are the property of, or used with permission by, KRM and/or ECCO Sko A/S and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the Content in any way or reproduce or publicly display, perform, distribute or otherwise use any such Content for any public or commercial purpose. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, or other laws, rules and regulations. You may not remove any copyright, trademark or other proprietary notices from the Web Site or any Content. All rights to Content not expressly granted herein are reserved by and to the respective owners of such Content.

 

Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Web Site are registered and unregistered trademarks, trade names and service marks owned by ECCO Sko A/S and/or our affiliates. Other trademarks, trade names and service marks used or displayed on the Web Site are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by KRM. Nothing contained on the Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site without KRM's written permission or the written permission of such third-party owner.

 

4. User Communications

 You alone are responsible for any communication, message or other content that you post, upload, submit, transmit or share with KRM on the Web Site or by electronic mail, including without limitation any data, questions, comments, ideas, concepts, know-how, techniques, suggestions or the like (collectively "User Communications"). By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. KRM does not endorse or sponsor any such User Communications submitted by you or other users of the Web Site. We reserve the right to terminate and/or deny you access to the Web Site if you are violating these Terms of Use, or applicable law, rule, regulation or order or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider or any other third party.

 

Subject to the terms and conditions set forth in our Privacy Policy (linked at the bottom of each page in the Web Site), all User Communications will be treated as non-confidential and non-proprietary information. Accordingly, please do not post, upload, submit or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment or attribution. You hereby grant to KRM and our affiliates and/or designees, a perpetual, fully paid up, royalty-free, irrevocable, worldwide license to the User Communications to use, transmit, copy, reproduce, distribute, publicly perform, publicly display, and prepare derivate works based upon such User Communications in any and all media now known or hereafter to become known for any and all commercial and non-commercial purposes, without the need for any acknowledgment, compensation or attribution. You declare and warrant to us that you are entitled to transmit or post User Communications to the Web Site and have all relevant licenses and consents from any relevant third parties. Further, KRM and its affiliates are free to use any ideas, concepts, know-how or techniques contained in any User Communication you send to the Web Site for any purpose whatsoever including without limitation developing, manufacturing and marketing products.

 

You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, infringing, libellous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. KRM will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.

 

We will, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify KRM of any objectionable User Communications. All and any User Communication will be removed from the Web Site as soon as we learn about its unlawful character.

 

5. Personal Information/Privacy Policy and Cookie Policy

 We value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy and Cookie Policy (linked at the bottom of each page in the Web Site) for details about what information we collect on this Web Site and how we process, store and share such information.

 

6. Termination/Suspension

 We may suspend or terminate your use of the Web Site at any time, for important reasons such as the site being hacked, discovery of technical issues which could be a potential issue to our customers or in case you don´t comply with the Terms of Use. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site at any time without notice.

 

 

7. Linking

 This Web Site may contain links to other web sites that are not owned, operated or controlled by KRM or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.

 

If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: kundenbetreuung@ecco.com

 

We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.

 

7. Governing Law and venue

 We provide the services of this Web Site from our offices within Switzerland. We make no representation that the content on our Web Site is appropriate, legal or available for use in other locations. These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without giving effect to its conflicts of law provisions. A printed version of these Terms of Use will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

Any controversy or claim arising out of or relating to these Terms of Use, your use of the Web Site shall be settled by the competent courts of Switzerland

 

Notwithstanding any other provision in these Terms of Use, KRM may commence suit in court to enjoin infringement or misappropriation of intellectual property rights or confidential information.

 

8. Remedies for Breach of these Terms by You

Without limiting any other rights or remedies, in the event that KRM determines, that you have breached any portion of these Terms of Use, or have otherwise demonstrated inappropriate conduct, KRM reserves the right, in particular, to (i) warn you via e-mail that you have violated these Terms of Use; (ii) delete any content provided by you or your agent(s) to the Web Site; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.

 

If your ability to access and/or use the Web Site or any other service provided to you by KRM is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by KRM, through use of a different member name or otherwise.

 

9. Copyright Complaints

 We respect the intellectual property of others, and we expect users of the Web Site to do the same. If you believe that your work has been copied and is accessible on our Web Site in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the address mentioned at the top of these Terms of Use or at email; KRM@legal.com

 

We recommend that the  claims of copyright infringement  be in writing and include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

 

10. Children

 Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.

 

11. Miscellaneous

 In the event that any provision of these Terms of Use conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then the issue regulated by such invalid provision will be settled in the manner that would take into account your interests., and the remainder of these Terms of Use will remain in full force and effect. Any failure by KRM to insist upon or enforce strict performance of any provision of the Terms of Use or to exercise any right under the Terms of Use will not be construed as a waiver or relinquishment of KRM's right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

 

You represent to KRM that you have the authority to access and use the Web Site according to these Terms of Use.

 

 

RETURN POLICY

 

RÜCKGABERECHT

  • Artikel müssen innerhalb von 30 Tagen zurückgesandt werden
  • Artikel dürfen nicht getragen, verändert oder gewaschen werden
  • Schuhwerk muss den originalen Schuhkarton in seinem ursprünglichen Zustand ohne Postetiketten enthalten

 

Wie sendet man einen Artikel zurück

Schritt 1:Füllen Sie das Rücksendeformular aus, indem Sie das entsprechende Feld mit dem Grund für Ihre Rücksendung markieren.

Schritt 2:Legen Sie die Rücksendeformular in die Box mit dem Artikel.

Schritt 3:Senden Sie dieses Formular mit den Artikeln, die Sie zurückgeben möchten.

Schritt 4:Kleben Sie das Prepaid- Rücksendeetikett auf die Box auf (bitte kleben Sie das Prepaid- Rücksendeetikett nicht auf den originalen Schuhkarton.)

Schritt 5: Bitte bringen Sie das Paket zu Ihrem nächstgelegenen UPS Access Point, den Sie hier finden können.

 

Rücksendungen können Zeit in Anspruch nehmen

Bitte beachten Sie, dass es ungefähr 10 Werktage dauern kann, bis wir Ihre Rücksendung in unserem Warenhaus in Polen erhalten.

 

Wir empfehlen Ihnen dringend, unser Prepaid-Rücksendeetikett, das dem Paket beigelegt wurde, zu verwenden.

 

Notieren Sie sich die Rücksendenummer als Nachweis dafür, dass Sie das Päckchen aufgegeben haben. Ihre Rückerstattung wird in der ursprünglichen Zahlungsform innerhalb von 2 Werktagen erfolgen, sobald wir Ihre Ware im Warenhaus erhalten haben.

 

Sie werden per E-Mail benachrichtigt, sobald diese Transaktion stattgefunden hat. Ihr Bankinstitut kann zusätzliche Zeit in Anspruch nehmen, um diese Transaktion zu verarbeiten, sobald dieses die Informationen von uns erhalten hat.

 

Bitte beachten Sie

  • Wenn Sie das mitgelieferte Prepaid-Rücksendeetikett nicht verwenden, sind Sie für die Ware verantwortlich, bis sie unser Warenhaus erreichen.
  • Wenn Sie einen gebrauchten, abgenutzten oder gewaschenen Artikel zurückbringen, der nicht durch unsere Qualitätskontrolle genehmigt wird, können wir den Artikel nicht zu Ihnen zurückschicken.
  • Wenn Sie einen defekten / falschen Artikel oder ein beschädigtes Paket mit fehlenden Artikeln erhalten, benötigen wir gegebenenfalls Fotos zur Dokumentation. Bitte senden Sie das Foto an uns, so dass wir den Fall weiterbearbeiten können.